Welcome to the Apexador FAQ section. We have compiled answers to our most common inquiries to help you shop with confidence. If you cannot find the information you need, please reach out to our support team directly.

General Questions

Q: What are your business hours? A: Our support team is available Monday to Friday, from 09:00 to 18:00 (9:00 AM to 6:00 PM) Mountain Standard Time.

Q: How can I contact customer service? A: You can reach us through the following channels:

  • Phone: +1 (720) 702 1948

  • Email: support@apexador.com

  • Address: 6920 S Jordan Rd, Ste 1D, Centennial, CO 80112, United States

Ordering & Payment

Q: What payment methods do you accept? A: We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover).

Q: Is my payment information secure? A: Absolutely. We use industry-standard SSL encryption and partner with leading payment gateways to ensure your transaction is secure. We never store your credit card information on our servers.

Q: Can I change or cancel my order after it has been placed? A: We process orders quickly to ensure fast delivery. If you need to modify or cancel an order, please contact us immediately. While we will do our best to accommodate your request, we cannot guarantee changes once an order has entered the processing stage.

Shipping & Delivery

Q: Do you offer free shipping? A: Yes! We are proud to offer Free Standard Shipping on all domestic orders within the United States.

Q: How long will it take to receive my order? A: Most customers receive their drills within 7–10 business days. This includes:

  • Order Processing: 1–2 Business Days.

  • Transit Time: 6–8 Business Days.

Q: Do you ship internationally? A: Currently, we only ship to addresses within the United States.

Q: How can I track my order? A: Once your order has shipped, you will receive a Shipment Confirmation email containing a tracking number. This number will become active within 24 hours.

Q: What should I do if my package is lost or damaged? A: If your order arrives damaged, please contact the shipping carrier immediately to file a claim and save all packaging. If your package is lost but marked as "Delivered," contact us at support@apexador.com so we can assist you in filing an inquiry with the carrier.

Returns & Exchanges

Q: What is your return policy? A: We offer a 30-day return policy. To be eligible, your drill must be unused, in its original packaging, and in the same condition that you received it.

Q: How long does it take to get my refund? A: Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be processed and credited back to your original payment method within 10 business days.

Q: Do I have to pay for return shipping? A: Yes, customers are responsible for the shipping costs associated with returning an item. These costs are non-refundable.

Q: What if I received a defective item? A: We only replace items if they arrive defective or damaged. If you need to exchange a tool for the same model, please email us for instructions.